TERMS OF SERVICE

Terms and Conditions for Online Sale and Purchase of Goods

This page sets out the terms and conditions ("Terms and Conditions") governing all sales and purchases of goods through the online shop operated by Caffe Maryling (MARYLING S.R.L.) at http://www.caffemaryling.com/ ("Website"). By using the Website and placing orders, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. All references to "we", "us", or "our" shall mean Caffe Maryling (MARYLING S.R.L.), and "Goods" shall mean products branded with the Caffe Maryling name.

Caffe Maryling was established in 2013 by Giulio, an Italian coffee master whose relentless pursuit of quality took him across 15 countries—including China—in search of the world's finest coffee beans. After years of experimentation and countless cupping sessions, Giulio perfected the golden ratio of bean blending, giving Caffe Maryling its signature smooth, aromatic, and lingering flavor. Today, we source our beans directly from premier coffee-growing regions such as Ethiopia, Colombia, Indonesia, Panama, and Costa Rica, ensuring that every batch we roast and every bag we deliver meets the highest standards of excellence. We are passionate about bringing the authentic Italian coffee experience to discerning customers around the globe.

1. Sales and Purchases

1.1. These Terms and Conditions govern the sale of Goods by us and the purchase of Goods by you through the Website. Your Order constitutes an agreement between you and us to buy the Goods specified in that Order.

1.2. We sell Goods exclusively to end-user consumers. By placing an Order, you represent and warrant that you are purchasing Goods for your own personal use and not for commercial resale, redistribution, or any other commercial purpose. We retain the right to reject any Order if we have reasonable grounds to suspect that the purchase is intended for resale.

1.3. Our Website is not directed at individuals under the age of eighteen. If you are under eighteen, you must have the permission of a parent or legal guardian before using the Website or making any purchase.

2. Order Placement and Processing

2.1. To place an Order, you must complete and submit the electronic order form available on the Website ("Order Form"). Upon submission of the Order Form, an order number will be generated and assigned to your Order. From that point onward, and to the fullest extent permitted by applicable law, you may not cancel or alter your Order.

2.2. All content and materials displayed on the Website, including product listings and pricing, constitute an invitation to treat. They are not an offer to sell Goods by us.

2.3. Your completed Order Form is an offer from you to purchase the Goods. We have the sole and absolute discretion to accept or reject any Order, and we are not obliged to provide a reason for our decision. We do not guarantee that any Goods displayed on the Website will be available at the time you place your Order.

(a) Once we receive your Order, we will send you a confirmation email acknowledging receipt of your Order ("Order Acknowledgement"). This Order Acknowledgement does not constitute our acceptance of your Order or an offer to sell; it is simply a confirmation that we have received your submission.

(b) We accept your Order and enter into a binding contract with you when the Goods have been prepared for shipment, typically within 72 working hours for items that are in stock. We may, at our discretion, refuse, cancel, or impose limits on any Order, and we may request additional verification information prior to processing your Order. You may contact us at any time after receiving the Order Acknowledgement to inquire about the status of your Order.

(c) The contract between you and us for the sale of Goods ("Contract") is formed at the moment the Goods are dispatched from our fulfillment center. This Contract supersedes all prior communications, representations, or agreements between the parties.

2.4. You are solely responsible for ensuring that all information provided in your Order, including shipping address, billing details, and contact information, is complete, current, and accurate. We are not responsible for any delays, delivery failures, or additional costs arising from incorrect or incomplete information provided by you.

3. Pricing and Payment

3.1. All prices displayed on the Website are denominated in US dollars. We reserve the right to revise prices at any time without prior notice and to correct any pricing errors that may appear on the Website. In the event of a pricing error, we will notify you and give you the option to proceed with your Order at the corrected price or cancel your Order without any charges.

3.2. We reserve the right to adjust prices to account for changes in costs that are beyond our reasonable control, including but not limited to fluctuations in foreign exchange rates, changes in applicable taxes, variations in labor or material costs, modifications to delivery schedules, or delays resulting from your instructions.

3.3. Unless otherwise stated, all payments must be made in US dollars using one of the following accepted payment methods: Visa, MasterCard, American Express, Shopify Payment, or PayPal.

3.4. Payment for your Order will be charged to your designated credit card or payment account upon issuance of the Order Acknowledgement.

3.5. All credit card and payment information is processed by our authorized third-party payment service provider ("Payment Processor") using industry-standard encryption. We do not store your full payment details on our servers.

3.6. We shall not be held liable for any loss, damage, or inconvenience arising from:

(a) Your failure to safeguard your personal or financial information during online transactions;

(b) Inaccurate or incomplete information provided by you during the payment process; or

(c) Any issues, errors, or declines associated with the payment method you have chosen.

4. Promotional Codes and Discounts

4.1. Promotional codes ("Promo Codes") must be entered at checkout before your Order is submitted. Each Promo Code may be used only once and cannot be applied retroactively to Orders that have already been placed. Discounts offered through percentage-based Promo Codes may not be combined with any other promotional offers or discounts.

4.2. Promo Codes are non-transferable, have no cash value, and cannot be exchanged for credit or refunds.

4.3. Certain Goods may be excluded from Promo Code promotions. Please refer to the specific terms and conditions accompanying each Promo Code for details on exclusions and restrictions. We reserve the right to cancel Orders in which a Promo Code has been applied to excluded Goods or in a manner inconsistent with the applicable terms.

5. Transfer of Risk and Ownership

5.1. The risk of loss, damage, or deterioration of Goods passes to you upon delivery of the Goods to the shipping address you have provided. We shall not be responsible for any damage to Goods caused by events beyond our reasonable control, including but not limited to fire, flood, extreme weather, or other force majeure events.

5.2. Legal title to and ownership of the Goods shall remain with us until we have received full payment of the total amount due for your Order, including all applicable taxes and shipping charges.

6. Returns, Replacements, and Order Cancellations

6.1. Returns for Defective or Damaged Goods

6.1.1. Goods are presumed to be in proper condition and of acceptable quality upon delivery. If you believe the Goods you received are defective, damaged, or not as described, you must notify our customer service team in writing via email or phone within 14 calendar days of delivery, providing detailed information about the fault or damage. Any claims not submitted within this timeframe shall be waived, unless you can demonstrate that it was not reasonably possible to make the claim within that period and you did so as soon as practicable thereafter.

6.1.2. If your claim is validated, we may, at our sole discretion, choose to:

(a) Replace the defective Goods with the same product at no additional cost, subject to the conditions set forth in Clauses 6.1.3 and 6.1.5; or

(b) Refund the full purchase price paid for the defective Goods, subject to the conditions set forth in Clauses 6.1.4 and 6.1.5, after we have received the returned Goods.

6.1.3. You shall bear all costs associated with returning the defective Goods to us, as well as any costs for shipping replacement Goods to you.

6.1.4. Refunds will be issued in a manner determined by us, which may include a credit to your original payment method or store credit, at our discretion.

6.1.5. Returned Goods must be in their original, unaltered condition and must include all original packaging, accessories, gifts, and enclosed items. Goods that have been used, damaged, or altered by you will not be eligible for return.

6.2. Returns for Change of Mind

6.2.1. If you are not entirely satisfied with your purchase, we accept returns for change of mind within 14 calendar days of receipt. Requests submitted after this period shall be waived, unless you can demonstrate that it was not reasonably possible to make the request within that period and you did so as soon as practicable thereafter.

6.2.2. Goods returned for change of mind must be in their original, unaltered condition and must include all original packaging, accessories, gifts, and enclosed items. Please note that return shipping costs are your responsibility, and the original shipping charges are non-refundable.

6.3. Order Cancellations

6.3.1. Orders may be cancelled prior to shipment. If your Order has already been shipped, cancellation requests will be processed as a return under Clause 6.2 above.

6.4. All requests for returns, replacements, or cancellations must be submitted to our Customer Care Team via email at vipservice@maryling.com or by phone during our service hours.

6.5. We reserve the right to refuse any request made under this Clause. Any dispute arising under this Clause shall be resolved at our sole discretion, and our decision shall be final and binding.

7. Governing Law and Jurisdiction

7.1. These Terms and Conditions and any Contract formed under them shall be governed by and interpreted in accordance with the laws of Hong Kong.

7.2. Any dispute, controversy, claim, or difference of any kind whatsoever arising out of or in connection with these Terms and Conditions or any Contract formed under them shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

8. Customer Service and Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions or your Order, please do not hesitate to contact us:

Email: vipservice@maryling.com

Business Address: MARYLING S.R.L., Via Vincenzo Monti 34, 20123 Milano, Italy

Service Hours: Weekdays 9:00 AM – 5:00 PM (HKT)

We strive to respond to all inquiries within 24 business hours.